Department: Program Operations
Location: Hybrid — Remote and Onsite in San Jose, CA
Employment Type: Internship / Part-Time / Full-Time
Work Authorization: CPT, OPT, or other valid U.S. work authorization

About ALLCPR

ALLCPR, which stands for “All of Us Should Learn CPR,” is a leading community emergency training network founded in Silicon Valley in 2022 by USJ Education Group.

ALLCPR provides CPR, Basic Life Support (BLS), AED, and First Aid training for individuals, healthcare professionals, businesses, schools, and community organizations. Today, ALLCPR operates more than 160 training locations across 35 U.S. states, works with over 200 instructors, and trains approximately 7,000 participants each month.

Position Summary

The Program Operations Coordinator supports the daily execution of ALLCPR’s training and partnership programs.

Depending on business needs, this position may support one or more areas, including ALTP partner operations, Group Training, Smart Manikin programs, training center management, regional locations, student services, or instructor coordination.

The role focuses on communication, scheduling, documentation, record management, follow-up, and operational support. It is well suited for an organized and responsible candidate seeking hands-on experience in education, healthcare training, or multi-location program operations.

Key Responsibilities

Program Coordination

• Support daily operations for assigned programs, locations, or partner accounts.
• Coordinate communication among students, instructors, clients, partners, training centers, and internal teams.
• Track deadlines, open items, and required follow-up.
• Escalate complex issues to the appropriate manager.

Student and Instructor Support

• Assist with registration, scheduling, class reminders, rescheduling, and course preparation.
• Maintain accurate student, instructor, attendance, and completion records.
• Follow up on missing documents, incomplete coursework, and certification status.
• Support instructor scheduling, onboarding, and routine operational communication.

ALTP and Partner Support

• Assist with partner onboarding, document collection, credential tracking, and account updates.
• Maintain organized partner files, agreements, checklists, and activity records.
• Follow up on missing or expired documents.
• Support routine partner questions and operational needs.

Group Training Support

• Respond to group training inquiries and collect basic client requirements.
• Assist with scheduling, instructor assignments, rosters, proposals, and training logistics.
• Track quotations, confirmations, payments, and completion records.
• Coordinate pre-training and post-training communication.

Smart Manikin and Training Center Support

• Assist with Smart Manikin student instructions, location access, course completion, and issue tracking.
• Maintain training center and regional location records.
• Coordinate routine site, equipment, supply, and scheduling updates.
• Report access, equipment, cleanliness, or operational concerns.

Documentation and Reporting

• Update information in ALLCPR’s internal management systems.
• Maintain accurate records, spreadsheets, forms, and operational checklists.
• Prepare basic weekly and monthly reports.
• Assist with process updates, templates, standard operating procedures, and internal projects.

Qualifications

• Bachelor’s degree or equivalent education or professional experience.
• Current students seeking CPT or OPT opportunities are welcome to apply.
• Strong written and verbal communication skills in English.
• Proficiency in Microsoft Office and Google Workspace.
• Strong organization, follow-up, data-entry, and record-management skills.
• Ability to manage multiple tasks and meet deadlines.
• Experience in education, customer service, administration, scheduling, operations, or healthcare training is preferred.
• Bilingual ability is a plus.

Ideal Candidate

• Organized, reliable, and detail-oriented.
• Patient and professional when communicating with students, instructors, and partners.
• Able to follow procedures and maintain accurate records.
• Comfortable managing multiple assignments and deadlines.
• Quick to learn new systems and business processes.
• Proactive in following up and resolving routine issues.
• Willing to support different programs as business needs evolve.

How to Apply

Please send your resume to:

marketing@allcpr.org

Email subject:

Application – Program Operations Coordinator – [Your Name]