Department: Business Development & Operations
Location: Hybrid — Remote and Onsite in San Jose, CA
Employment Type: Part-Time / Full-Time
Work Authorization: Valid U.S. work authorization required

About ALLCPR

ALLCPR, which stands for “All of Us Should Learn CPR,” is a leading community emergency training network founded in Silicon Valley in 2022 by USJ Education Group.

ALLCPR provides CPR, Basic Life Support (BLS), AED, and First Aid training for individuals, healthcare professionals, businesses, schools, and community organizations. Today, ALLCPR operates more than 160 training locations across 35 U.S. states, works with over 200 instructors, and trains approximately 7,000 participants each month.

Position Summary

The Business Development & Operations Manager is responsible for expanding ALLCPR’s training network while ensuring strong operational performance across assigned programs, regions, or business lines.

This position may oversee ALTP partner development, Group Training accounts, Smart Manikin expansion, training-center operations, regional locations, or strategic partnerships.

The Manager leads business development, partner onboarding, site expansion, operational planning, team coordination, and performance improvement. This role is best suited for an experienced professional who can build relationships, manage complex projects, and take ownership of measurable business results.

Key Responsibilities

Business Development

• Identify and develop new opportunities with instructors, training companies, schools, businesses, healthcare organizations, community partners, and venue providers.
• Present ALLCPR’s training, partnership, and expansion models to potential partners.
• Manage opportunities from initial contact through negotiation, onboarding, launch, and ongoing operations.
• Build and maintain a qualified pipeline of partners, accounts, and potential training locations.
• Support the growth of ALTP, Group Training, Smart Manikin, and regional training-center programs.

New Location and Market Expansion

• Identify and evaluate new markets, training locations, and partnership opportunities.
• Review demand, competition, accessibility, cost, operational requirements, and expected return.
• Coordinate site assessments, lease discussions, readiness planning, and launch activities.
• Work with internal teams to ensure new programs and locations are operationally prepared.
• Monitor pilot performance and recommend whether to optimize, expand, pause, or exit.

Operations Management

• Oversee the performance of assigned programs, partners, locations, or regions.
• Ensure classes, instructors, facilities, equipment, and student-support processes operate consistently.
• Resolve major scheduling, partner, facility, quality, or customer issues.
• Develop and improve standard operating procedures, workflows, and escalation processes.
• Ensure business growth does not compromise training quality or student experience.

Team Leadership

• Assign priorities and supervise Program Operations Coordinators or other support staff.
• Set performance expectations, review progress, and provide coaching.
• Coordinate work across Operations, Training, Marketing, Customer Service, Finance, IT, and Quality Assurance.
• Build clear accountability for projects, deadlines, and operational results.
• Support recruitment, onboarding, and development of team members when needed.

Performance and Financial Management

• Track leads, conversions, revenue, enrollment, completion rates, operating costs, and location performance.
• Establish monthly and quarterly goals for assigned programs or regions.
• Review profitability, support burden, partner quality, and operational risk.
• Prepare management reports and recommend resource-allocation decisions.
• Identify underperforming programs and implement corrective action plans.

Partnership and Risk Management

• Maintain strong relationships with instructors, clients, venue partners, and training organizations.
• Ensure partners understand program standards, responsibilities, and performance expectations.
• Identify compliance, financial, operational, or reputational risks.
• Escalate significant issues and coordinate appropriate corrective actions.
• Support contract, documentation, quality-assurance, and partner-review processes.

Qualifications

• Bachelor’s degree or equivalent professional experience.
• Three or more years of experience in business development, operations, account management, project management, education, healthcare, or multi-location services is preferred.
• Demonstrated ability to develop partnerships and move opportunities from outreach to execution.
• Strong leadership, negotiation, communication, and problem-solving skills.
• Ability to manage multiple projects, partners, and locations.
• Proficiency in Microsoft Office, Google Workspace, CRM, and reporting tools.
• Ability to analyze business performance and make practical operational decisions.
• Experience in CPR training, healthcare education, franchising, multi-site operations, or community programs is a plus.
• Occasional evening, weekend, or regional travel may be required.

Ideal Candidate

• Commercially minded while maintaining strong service and quality standards.
• Independent, accountable, and comfortable making decisions.
• Strong relationship builder with professional communication skills.
• Able to manage both business growth and daily operational realities.
• Calm and effective when handling complex or urgent issues.
• Data-driven and focused on measurable outcomes.
• Comfortable leading teams and coordinating across departments.
• Passionate about public safety, education, and community impact.

How to Apply

Please send your resume to:

marketing@allcpr.org

Email subject:

Application – Business Development & Operations Manager – [Your Name]